THMotorsports

[spooled240]

Originally Posted by hellaslows13

Don't order from this place. Their customer service blows. Once they take your money they could care less about fulfilling your order. I ordered coil overs through them and after a month of waiting I had to send an email to them asking where my coilovers were. They replied to me saying that I would need to wait another 2-3 weeks. I asked for a refund and they told me they would refund my money. This only happened after 4 days of calling and asking where my refund was. I literally had to beg these guys for my refund. I wasted so much time at work sitting on hold waiting for these guys to get me some answers. They told me 'I will process the refund and send you an email', but never did. Finally after demanding a refund while on the phone, my refund was finally given to me by Michael. Michael is the only dude working at thmotorsports with a brain. Don't order your parts through them, their whole business is run by idiots.

A friend of mine also had a bad experience with them regarding some bride seat rails.

Worst business I have ever dealt with in all of my years on zilvia.

I had a similar experience. Ordered a turbo which turned out to be on back-order, but I wasn't informed of the status and possible ETA. So I end up sourcing a lightly used one locally and asked for a refund. I was then told that I would get my refund when the order was cancelled through Garrett, which didn't make sense to me since I ordered it through TH. After some time of following up via email and going back and forth asking for my money I finally get my refund after having to create a Paypal dispute and leave negative feedback on here. That's when the proverbial shit hit the fan and they seemed eager to help me, although the blame was pushed on me for not following up more aggressively via phone. (not my job)

I've had positive experiences with their in-stock items before, but it seems as though things get lost in translation with back-ordered items. There is also a clear disconnect between their sales and customer service departments.