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Advertiser Announcements and Feedback This is where vendors can make announcements about upcoming promotions, events, items, etc. Vendors may also create threads here for the purpose of market research or other customer feedback. |
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11-22-2012, 11:01 PM | #31 |
Leaky Injector
Join Date: Jan 2012
Location: San Jose, CA
Age: 31
Posts: 56
Trader Rating: (0)
Feedback Score: 0 reviews
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i check the site around 630 pst and the option to buy was already up. i tried to buy only to get my money refunded saying it was already sold out...
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11-23-2012, 10:58 AM | #35 |
Zilvia Member
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We really apologize for what happened yesterday, Unfortunately it was all out of our control. Due to having a DDOS attack on the servers and excessively high traffic to our site, many people were unable to even view our site as random ip addresses were getting blocked.
Furthermore our black Friday page was supposed to trigger at 12:01 am. For some reason the site glitched and the black Friday page went live a few hours before schedule. Then the shopping carts were not working correctly showing when items are sold out. So basically the 2 sets that were 50% off were getting purchased multiple times by different people, since those items were not selling out on the shopping carts. We had to refund numerous people. Understandably those people were upset and the people that were waiting till 12:01 were upset. Lastly we could not access the back end of the website to change the page or even shut it down. We have only been able to gain access to login on the back end roughly 30 minutes ago. So finally we were able to manually go in and show that all items were sold out. The last thing I want to say is that these heavily discounted sets were not some type of hoax or ploy to get people to the site. The 2 people that got those sets are actually Zilvians. We really apologize for these events and will be upgrading our website to a more robust solution so this never happens again. |
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