Steeringrack.com - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

Dunkee · 11-10-2005, 02:43 PM

Ordered a rack, installed it, a week later it was leaking where the tierods connect into it

Return is impossibe cause they never respond to calls or emails. Keep your cores...they will not refund that either. Mine worked fine...just rusty and they never refunded me a dime. I was lucky enough to have placed the order w/ my credit card so I disputed it and they removed the charges. Don't believe everything you read on the internet. They were recommended by numerous ppl on the forums. Learn from my mistakes

nsany(atl) · 11-10-2005, 04:12 PM

Crap I just installed mine, will let you know how it turnes out

projectRDM · 11-10-2005, 05:41 PM

I think your opinion is pretty biased based on your anger.

My experience:

Ordered on a Monday (AM) with credit card, immediately received confirmation email.
Tuesday afternoon the rack arrived, very well packed with all new hardware and boots.
Wednesday AM I received an email with all tracking info, even though I had already received it.
I then noticed there was no return slip so I called them. Answered on the first ring, I explained the need for the slip and was quickly informed that they ship it out separately. Return slip showed the next day.

After sending the core in, I called once again to make sure they had received it. Again, answered on first ring, they confirmed receipt. Check showed for core charge two days later. Deposited it with no issue.

Overall I'm overwhelmed by how good their service is, I've never dealt with anyone this fast or precise, and both times I called they were very polite. And the rack is still fine, it has one small scuff from install that's beginning to corrode, but that was my fault. No other problems.

Dunkee · 11-11-2005, 07:38 AM

Quote:

Originally Posted by R240NA

I think your opinion is pretty biased based on your anger.

My experience:

Ordered on a Monday (AM) with credit card, immediately received confirmation email.
Tuesday afternoon the rack arrived, very well packed with all new hardware and boots.
Wednesday AM I received an email with all tracking info, even though I had already received it.
I then noticed there was no return slip so I called them. Answered on the first ring, I explained the need for the slip and was quickly informed that they ship it out separately. Return slip showed the next day.

After sending the core in, I called once again to make sure they had received it. Again, answered on first ring, they confirmed receipt. Check showed for core charge two days later. Deposited it with no issue.

Overall I'm overwhelmed by how good their service is, I've never dealt with anyone this fast or precise, and both times I called they were very polite. And the rack is still fine, it has one small scuff from install that's beginning to corrode, but that was my fault. No other problems.

No wasn't anger. I'm a very modest guy. I didn't even recieve email confirmation of my order, no tracking either...I did recieve it quickly though. The packaging was good but half of it was oil-soaked? I should have returned it when I saw that but I figured it'd be all right. I wish I had dealt w/ the same ppl...maybe they have new owners? When did you order? Try calling for yourself just to see if anyone picks up. I've called all times of the day. They never pick up. I've left messages, sent emails...nothing. This has been going on for a month now. I think I gave them the benefit of the doubt. My alignment shop (who found the massive leak) had also bought a steering rack from them and had the exact same problem. Crappy rack, when tried to return, no response. I don't think it's a coincidence. I'm not one to tarnish a company's name but something ain't right w/ them lately.

Now I'm left w/ their rack which may or may not be a good thing. At least it looks better than my old one. The funny thing is that nothing was wrong w/ my old one. I just figured I change it while the motor was out. Now I'm either gonna have to repair or replace this one. It's leaking from where the tie rods connect it...can that even be fixed? I'm assuming it's missing a seal but it's gonna be such a pain in the ass to put it back in w/ the motor all ready in...crap.

silverarrow27 · 11-11-2005, 10:15 AM

I didn't have a problem with my order from them either. I actually was too lazy to send my core back...

OptionZero · 11-30-2005, 06:21 PM

I had a rough time as well. It took 3 weeks before I received a rack, though i did get email confirmation once it was shipped (belatedly).

Their phone number is absolutely retarded, no one picks up, no one returns your messages; even their email contact form doesn't work.

I managed to get someone by calling the number on the UPS return label I purchased.

Go to www.qfirst.com, that is the parent company. If someone picks up there, they should be able to answer your Steeringrack.com questions.

I sent my rack in last Wednesday, I will call in a couple days to ensure they received it and are sending me a core refund. I'm on the west coast and it was thanksgiving, so I doubt they've gotten anything.

ernpob · 12-27-2005, 12:13 PM

[snip]
Why don't you read the TITLE of this forum, as well as the STICKIES before trying to use this forum for anything other than what it's intended.
i.e. Don't ask questions in a REVIEWS forum. Didnt' think it took a rocket scientist to figure that out.
-Jeff

11-10-2005, 02:43 PM	#1
Dunkee Zilvia Addict Join Date: Mar 2002 Location: NJ Age: 45 Posts: 848 Trader Rating: (1) Feedback Score: 1 reviews	Steeringrack.com Ordered a rack, installed it, a week later it was leaking where the tierods connect into it Return is impossibe cause they never respond to calls or emails. Keep your cores...they will not refund that either. Mine worked fine...just rusty and they never refunded me a dime. I was lucky enough to have placed the order w/ my credit card so I disputed it and they removed the charges. Don't believe everything you read on the internet. They were recommended by numerous ppl on the forums. Learn from my mistakes __________________ 96 SE http://www.cardomain.com/ride/255381

11-10-2005, 04:12 PM	#2
nsany(atl) Zilvia Junkie Join Date: Mar 2003 Location: Smyrna,GA Posts: 346 Trader Rating: (5) Feedback Score: 5 reviews	Crap I just installed mine, will let you know how it turnes out __________________ '92 C-West Sil/80 SR *SOLD* '95 Track car

11-10-2005, 05:41 PM	#3
projectRDM Post Whore! Join Date: Dec 2002 Location: Atlanta Age: 50 Posts: 13,812 Trader Rating: (12) Feedback Score: 12 reviews	I think your opinion is pretty biased based on your anger. My experience: Ordered on a Monday (AM) with credit card, immediately received confirmation email. Tuesday afternoon the rack arrived, very well packed with all new hardware and boots. Wednesday AM I received an email with all tracking info, even though I had already received it. I then noticed there was no return slip so I called them. Answered on the first ring, I explained the need for the slip and was quickly informed that they ship it out separately. Return slip showed the next day. After sending the core in, I called once again to make sure they had received it. Again, answered on first ring, they confirmed receipt. Check showed for core charge two days later. Deposited it with no issue. Overall I'm overwhelmed by how good their service is, I've never dealt with anyone this fast or precise, and both times I called they were very polite. And the rack is still fine, it has one small scuff from install that's beginning to corrode, but that was my fault. No other problems. __________________ FORMERLY R240NA Learn what's really going on and protect your assets now before they're gone forever: www.paypalsucks.com

12-27-2005, 12:13 PM	#7
ernpob Leaky Injector Join Date: Nov 2003 Location: LA Posts: 121 Trader Rating: (0) Feedback Score: 0 reviews	[snip] Why don't you read the TITLE of this forum, as well as the STICKIES before trying to use this forum for anything other than what it's intended. i.e. Don't ask questions in a REVIEWS forum. Didnt' think it took a rocket scientist to figure that out. -Jeff __________________ http://www.zilvia.net/f/showthread.php?t=21036

11-11-2005, 10:15 AM	#5
silverarrow27 Zilvia FREAK! Join Date: Oct 2005 Location: Banning, CA Posts: 1,428 Trader Rating: (11) Feedback Score: 11 reviews	I didn't have a problem with my order from them either. I actually was too lazy to send my core back...

11-30-2005, 06:21 PM	#6
OptionZero Post Whore! Join Date: Jul 2003 Location: Norcal Age: 40 Posts: 6,262 Trader Rating: (2) Rides Gallery: OptionZero Feedback Score: 2 reviews	I had a rough time as well. It took 3 weeks before I received a rack, though i did get email confirmation once it was shipped (belatedly). Their phone number is absolutely retarded, no one picks up, no one returns your messages; even their email contact form doesn't work. I managed to get someone by calling the number on the UPS return label I purchased. Go to www.qfirst.com, that is the parent company. If someone picks up there, they should be able to answer your Steeringrack.com questions. I sent my rack in last Wednesday, I will call in a couple days to ensure they received it and are sending me a core refund. I'm on the west coast and it was thanksgiving, so I doubt they've gotten anything.