Chase Bays

[Prove It]

Lol oh man. Go check out my thread I did under the business review section...and add yourself to the list

[bftII40]

Wow america is starting to sound like those late night infomercials.

[Hoffman5982]

From what I've seen, if you aren't one of the major names, you get thrown to the back of the line. My best advice is to, next time, give your money to Broadfield and have him order it. You'll most likely get it the next day and with a discount...

[Hoffman5982]

Also, OP, if you're ordering the brake line relocation, order the Suspicious Garage ones from AceupMotorsports. They were the original kit that Chasebays copied and look awesome(I have them).

Suspicious Garage Brake Line Relocation kit S13/S14 - Ace Up Motorsports

If it was something different, disregard this post then.

[CamryOnBronze]

Originally Posted by Hoffman5982

From what I've seen, if you aren't one of the major names, you get thrown to the back of the line. My best advice is to, next time, give your money to Broadfield and have him order it. You'll most likely get it the next day and with a discount...

I'll let Toby chime in on this, lol.

I ordered some ground straps from them last week and they came within a couple of days. People tend to forget that Chase Bays is a really small company, despite their appearances. A lot of their stuff is done on a need by need bases in their shop, so I think they can get backed up fairly easily.

I'm not disagreeing with the OP by any means, but they are for sure a very small operation. I have had minor delays from them when I bought some of my stuff, but I think it comes with the territory. It's not going to be the same experience as ordering from a huge company like FR Sport.

Good luck with everything, OP.

[ch1873857]

its not the delays that bugged me. its the quality of their parts... and their stuff is way over priced.

also the brakeline kit isn't even functional. the proportioning valve separate the left front from the other three. not from front to back..

customer service is shit as well. ive brought issues up to them and they dont stand behind their product and the fact that they are a small business is absolutely no excuse for that.

[CamryOnBronze]

I haven't had any of the issues you mentioned, so I guess I can't really comment on that.

The only issue I had was the bolts for the booster delete being too short for my car- but they sent me longer replacements within a week. No other issues with product quality on my end, but I guess it depends on the person.

[Relentless240]

Yeah they are shit company. They took so long by the time i got the stuff and found out it had problems it had eclipsed the 6 month marker with chase bank to file a claim.
Worst company eva!!

[ch1873857]

Originally Posted by CamryOnBronze

I haven't had any of the issues you mentioned, so I guess I can't really comment on that.

The only issue I had was the bolts for the booster delete being too short for my car- but they sent me longer replacements within a week. No other issues with product quality on my end, but I guess it depends on the person.

yeah idk. like said before its a hit or miss. my buddy did the brake booster delete. he had same issues but they werent willing to help him.

my biggest problem was the power steering kit. everything leaked. well. the res cap and the high pressure rack fitting.. which is a common problem with the kit.

[Matej]

Chinese sellers on Ebay have better customer service than most of these 'Made in America' companies.

[Relentless240]

Lol. Thats because they are in a hurry to get rid of their knock off chet.

[jumpman2334]

wow. now that i have read this thread, i think COMPLETELY different of chase bays.

i know who i wont be giving my monies too... i thought they were a legit company too.

[s14k]

I fully understand that they are a small company and some stuff is made to order they need to let people know when shit is on back order instead of just waiting forever

[CamryOnBronze]

Originally Posted by s14k

I fully understand that they are a small company and some stuff is made to order they need to let people know when shit is on back order instead of just waiting forever

Right, I can agree with that for sure man. I would be bummed as well.

[Chase Bays]

We had a huge mess with our fitting manufacturer keeping up with our supply. We had a huge order and were told a ETA that was not met then another ETA was given to us, that ETA was again not met. We canceled our order with them and went somewhere else and will be back in stock on most of the fittings needed for the brake lines on thursday - monday. Power steering kit fittings, and fuel line fittings im getting in daily. I know your frustration i only relay the ETA's that are given to me by our manufacturer if there is anything on our end we can do to help please let me know PM or email me directly [email protected] we are here to help not hurt.

If you have any questions or need anything else let me know.
Thanks,
-Logan


Logan Brewer, Sales Manager
Birmingham, AL | (205)623-2188
Chase Bays, Inc
[email protected]
Chase Bays, Inc - Welcome to Chase Bays specializing in Custom Wiring Harnesses and AN Fittings
www.fb.com/ChaseBaysPage
Chase Bays (@ChaseBays) on Twitter

[Hoffman5982]

Holy hell, you guys are in Birmingham? Small world.

[s14k]

Try updating your website to let people know shit is on back order that's all I'm saying or send emails to customers waiting for parts

[godrifttoday]

Haha.... Deny deny deny! Blame everyone else jaja.. Is it me or are they always having issues with "supplier"?

[Chase Bays]

We are working with our web designer to have our inventory listed.

Hoffman5982 - Those brake line kits run through the exterior of the car our relocate the lines inside the inInterior cabin.

ch1873857- If you are still having problems let me know we have been through 3 or 4 reservoir designs from the original which did not have a baffle causing some fluid to spew out of the top. The leaking fitting varies from chassis to chassis, some just require the crush washer to be removed, some its a damaged o-ring that was damaged during the install.

If you have any questions or need anything else let me know.
Thanks,
-Logan


Logan Brewer, Sales Manager
Birmingham, AL | (205)623-2188
Chase Bays, Inc
[email protected]
Chase Bays, Inc - Welcome to Chase Bays specializing in Custom Wiring Harnesses and AN Fittings
www.fb.com/ChaseBaysPage
Chase Bays (@ChaseBays) on Twitter

[niscur29]

Stop overpaying for these pre made sets and you will not have to worry about it.

You can easily DIY that shit for about 100 bucks.

You need:

3 M10x1.0 banjo fittings to 3 an male
JEGS Performance Products 100742 JEGS Brake Line Fitting Adapters
3 M10x1.0 to 3an male unions
JEGS Performance Products 100769 JEGS Brake Line Fitting Adapters

And then measure how long you need the three lines. I believe the drivers side is about 18", passenger is about 40", rear is a little less. But MEASURE and buy premade 3an teflon lines from summit jegs, hell even ebay and be done with it. There is NOTHING special about the CB kit except its 50% overpriced.

[Pinggg]

Originally Posted by godrifttoday

Haha.... Deny deny deny! Blame everyone else jaja.. Is it me or are they always having issues with "supplier"?

Yeah maybe if your company keeps having "issues" with the supplier then it's time to find one that can meet your needs. It took me one month to get a small clutch line from them.

[Chase Bays]

Originally Posted by Pinggg

Yeah maybe if your company keeps having "issues" with the supplier then it's time to find one that can meet your needs. It took me one month to get a small clutch line from them.

This is exactly what we have done we gave them 2 chances to fill our orders with in a time period and it was not done so we switched to a different manufacturer.

If you have any questions or need anything else let me know.
Thanks,
-Logan


Logan Brewer, Sales Manager
Birmingham, AL | (205)623-2188
Chase Bays, Inc
[email protected]
Chase Bays, Inc - Welcome to Chase Bays specializing in Custom Wiring Harnesses and AN Fittings
www.fb.com/ChaseBaysPage
Chase Bays (@ChaseBays) on Twitter

[slide101]

Dammit! I was gonna order the braided relocation brake lines for the s13 but most likely not now. Ayone know where else i can purchase some? Im going for a clean engine bay look and already removed the hard lines from the firewall. So need to find something soon.

[Hoffman5982]

Originally Posted by niscur29

Stop overpaying for these pre made sets and you will not have to worry about it.

You can easily DIY that shit for about 100 bucks.

You need:

3 M10x1.0 banjo fittings to 3 an male
JEGS Performance Products 100742 JEGS Brake Line Fitting Adapters
3 M10x1.0 to 3an male unions
JEGS Performance Products 100769 JEGS Brake Line Fitting Adapters

And then measure how long you need the three lines. I believe the drivers side is about 18", passenger is about 40", rear is a little less. But MEASURE and buy premade 3an teflon lines from summit jegs, hell even ebay and be done with it. There is NOTHING special about the CB kit except its 50% overpriced.

If you are relocating it, like the SG and CB kit, 40" is way too short.

[Broadfield]

Originally Posted by Hoffman5982

My best advice is to, next time, give your money to Broadfield and have him order it. You'll most likely get it the next day and with a discount...

Well, I ordered my LS3 harness over a year ago.... I still don't have it. Is that next day enough Technically I got it around three months ago, but a couple things were wrong about it... so I sent it back a month ago. But unfortunately I still don't have it back... I assumed it would only take a couple man hours to fix the issue. However, originally I knew that it would take some time since it was the first LS3 one they were making. So I was at an understanding about the time frame... although I didn't think it would take quite that long.

Chase has been nothing but cool and understanding... it just takes him forever to respond sometimes. With that being said, there are far too many complaints about his business in my opinion. I would be devastated to see this many complaints about my business. I'm almost 100% positive there hasn't been any complaints on this site about the product I sell and back. I AM positive there hasn't been any complaints about my services. I bend over backwards, give away free stuff, upgrade customers for free when something isn't in stock etc. I literally search my first and last name on this site every day just to keep tabs on everything. That way if someone posts a complaint and doesn't notify me first, I can catch it that day and try to get it resolved before one little thing spreads like wildfire on this site or the internet. This is also one of the reasons I do not sell from a website with a shopping cart... every order has to come through me via email, phone, PM or text. So I can inform the customer if something is not available right then and there before they make the purchase. For my custom work I simply tell people ahead of time that it is a 2-3 month lead time. That way they can decide if they want to go through with the purchase or at least it helps them better plan for the wait on their end. And most importantly I am honest with people. If I mess up and forget to ship something, not that it really happens, I inform them of my mishap and try to upgrade them to express shipping so it gets there in basically the same amount of time. If the order was really late then I start giving away stuff or refund some money... whatever they choose and whatever it takes.

The way I see it is that 100 happy customers may tell 10 other people of their wonderful experience. Whereas 1 unhappy customer will tell 10+ people of their bad experience.

I think Chase will get all of this ironed out over time, but unfortunately customers do not like to be growing business guinea pigs.

[lflkajfj12123]

Originally Posted by laocivic

logan's a dickbag

Lmao you're going to take that Chase Bays? looooooooool

[s14k]

Issue has been resolved thanks to Logan they are in the process of updating there site to reflect back ordered items in the mean time give logan a call and ask him before ordering anything he will take good care of you.

[future]

Ive always felt if your name is not toby, chasebays doesn't give a fuck

[CamryOnBronze]

Originally Posted by future

Ive always felt if your name is not toby, chasebays doesn't give a fuck

Well that's obviously a lie, because Toby's given name is Greg.

[illvialuver]

Originally Posted by CamryOnBronze

I'll let Toby chime in on this, lol.

I ordered some ground straps from them last week and they came within a couple of days. People tend to forget that Chase Bays is a really small company, despite their appearances. A lot of their stuff is done on a need by need bases in their shop, so I think they can get backed up fairly easily.

I'm not disagreeing with the OP by any means, but they are for sure a very small operation. I have had minor delays from them when I bought some of my stuff, but I think it comes with the territory. It's not going to be the same experience as ordering from a huge company like FR Sport.

Good luck with everything, OP.

Quoted for truth. Sometimes you just have to try to unerstand that companies like them get their stuff from other suppliers and then have to assemble stuff.

I am not excusing the poor customer service.

This should be number 1 on any business list. Because you can sell shit from china and have great customer service and have repeat customers, or you could make stuff in america and have shit customer service and have your good rep go out the window.

Don't feel bad I hear a lot of people even had to wait on things even a certain someone with at a major MAJOR import mag was left on the hook for months for parts from them.