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my personal exp w/ TF, I called them to ask about an item ordered and Scott picked up right away. maybe rang 2-3 times but, still got a hold of somebody and was helpful with my inquiry. The one other time, they called to tell me an item was out of stock etc. So...I don't know...whatever
This isn't calling you a liar or anything. Just MY experience w/ TF. They're 2hrs ahead of you so...you know...timezone thing.
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