Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

Go Back   Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum > Marketplace > Reviews Forum > Businesses

Businesses Review your dealings with commercial entities here. Remember: Fair and objective. Flaming, accusations, and complaints are not allowed. Zilvia is not a grievance forum.


Reply
 
Thread Tools Display Modes
Old 03-21-2015, 05:55 PM   #271
Dboyizmlg
Zilvia FREAK!
 
Dboyizmlg's Avatar
 
Join Date: Aug 2011
Location: SoCal (I.E.), San Berdino, Colton, Redlands
Posts: 1,484
Trader Rating: (14)
Dboyizmlg is on a distinguished road
Feedback Score: 14 reviews
Quote:
Originally Posted by ADIDASilvias View Post
I wish I could post a nice review for FRSport, since the majority of reviews here are positive, but alas, I cannot.

I placed a fairly sizable order the middle of last week, and the transaction went smoothly. Free shipping was a bonus, and I expected to get an e-mail the next day saying my order had shipped, based on the reviews here. I did not get an e-mail, and the order was still just sitting there in my account without update for a full day. Curious about what was going on, I checked the following day, and the order said it was backordered. No indication was given as to which parts were not in stock, so I sent a message to customer service. I never received an e-mail stating that the the order was on hold due to out of stock items, which should have been sent immediately when they figured it out.

I checked my account later that day, and it said the Circuit Sports stainless z32/s14 conversion brake lines were on backorder, but they had no clue when they would be back in stock. Okay, I figured I'd just get another brand or order them from somewhere else.

Then, the next day (almost 3 days later), I received an e-mail stating the LEFT R33 e-brake cable and the stainless brake lines are 'discontinued'. Also, the Tomei shift knob is out of stock, and it would be 4 weeks until it is back in stock. So, half of my order is now on backorder or apparently 'discontinued'.

My issue is the generic e-mail sent by customer service didn't even recognize that 'discontinued' items were on the list. The wording conveyed that these items would somehow be back in stock at some interval, though they said DISCONTINUED right next to them in the list. 3 out of 4 on the list said this, and the customer service agent didn't even take the time to address this issue.

My card was charged like the sale was all good and I would be receiving my items, and that is just ridiculous. What kind of 1995 computer system are they running for inventory??? Sorry, but the warehouse should know EXACTLY how many items are in stock and every time a purchase is made the website should be updated in real time. This is 2015 right?

Also, the customer should NEVER be charged until the order is filled. I am now down close to $250 in my bank account for items that I either will never receive or won't receive for a fricken MONTH!

We'll see how this plays out, but if they aren't willing to help me out with this issue then I won't buy anything from them ever again, and I will be telling everyone I know to steer clear of them as well. This is shoddy business practice and people need to be aware.
They have always been great for me .

Also, that's another reason why I "ALWAYS" call them to make my order.
You never know what items they might not have in stock.

Good luck with you situation.

FRSPORT is awesome!!! Thumbs way up!
Dboyizmlg is offline   Reply With Quote
Sponsored Links
Old 04-07-2015, 02:19 PM   #272
jazz4890
Leaky Injector
 
Join Date: Nov 2008
Location: San Diego
Age: 28
Posts: 99
Trader Rating: (3)
jazz4890 is an unknown quantity at this point
Feedback Score: 3 reviews
Yeah I agree Frsport has really terrible customer service the guy Adam there is a dick. He doesn't help you he just acts like a smartass like he knows better than you. They screw you over if you need a refund and all of there products are over priced. Plus the generic emails they send you are ridiculous they don't give any shipping info or tracking number. They just send the info that they took your money real quick. Keep in mind I've purchased items on more than 5 different occasions and the tracking for shipping is a joke but I overlooked that before due to my need for a specific part. Now the one time I needed a refund they are charging me 20% when I asked for a refund before they even shipped the item. It seems like they are glad to take your money but if you need a refund they are definitely not going to make it easy for you to get your money back. Buyers beware of Frsport.com..
jazz4890 is offline   Reply With Quote
Old 04-07-2015, 03:09 PM   #273
wurley
Zilvia Junkie
 
wurley's Avatar
 
Join Date: Dec 2012
Location: Wa
Posts: 321
Trader Rating: (13)
wurley is an unknown quantity at this point
Feedback Score: 13 reviews
Frsport is pretty average. higher prices then most places, shipping takes about a week, no tracking numbers, ect. One time it took them a week just to tell me something wasn't in stock. This that being said: they are good for specific things. FA coilovers recommends going through them to buy their coils. I buy from them after -only- after shopping around.

I would recommend Eric's performance parts: very fast shipping, and helped me even when I wasn't purchasing anything.
wurley is offline   Reply With Quote
Old 04-07-2015, 05:29 PM   #274
az_240
Post Whore!
 
az_240's Avatar
 
Join Date: Jan 2006
Location: Phx
Posts: 3,083
Trader Rating: (41)
az_240 is just really niceaz_240 is just really niceaz_240 is just really niceaz_240 is just really niceaz_240 is just really niceaz_240 is just really niceaz_240 is just really niceaz_240 is just really niceaz_240 is just really nice
Feedback Score: 41 reviews
Send a message via AIM to az_240
Prices are high unless they have a sale but their customer service has been great for me. I received a Works Bell short hub from them where the shroud piece didn't fit right (was too short) and they were able to get WB to send out a new full size shroud so I could cut it to fit.
Also love their large parts selection.
az_240 is offline   Reply With Quote
Old 04-09-2015, 09:30 AM   #275
Highway Riding
Zilvia Junkie
 
Join Date: Feb 2010
Location: Out on the Highway!
Posts: 596
Trader Rating: (1)
Highway Riding is an unknown quantity at this point
Feedback Score: 1 reviews
I recently advised my buddy to use them for some G37 brakes and was sent the wrong item after waiting literally months. Essentially he had to buy elsewhere (after actually needing them) and had to request a refund. While I personally haven't had any issues with them with my past orders I would advise calling them first to confirm if they what they advertise is in stock!
__________________
The Sun Rises in the East!
Highway Riding is offline   Reply With Quote
Old 09-26-2016, 11:42 PM   #276
bataangpinoy
Zilvia Addict
 
Join Date: Nov 2010
Location: caves
Age: 25
Posts: 858
Trader Rating: (7)
bataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymorebataangpinoy is not welcome here anymore
Feedback Score: 7 reviews
Dealt with Arnell at FR Sports for some BLITZ coilovers for my s14. Transaction went well, very easy to communicate with. I'll update with my final input once they come in.

Update: Coils came in wednesday, everything was perfect and in-tact.
__________________
Quote:
Originally Posted by GTR-Garage
Handling, power and style must be in harmony.

Last edited by bataangpinoy; 09-28-2016 at 10:23 PM..
bataangpinoy is offline   Reply With Quote
Old 02-26-2017, 12:29 PM   #277
angrychicken!
 
angrychicken!'s Avatar
 
Join Date: Nov 2015
Location: PNW
Age: 42
Posts: 34
Trader Rating: (0)
angrychicken! is an unknown quantity at this point
Feedback Score: 0 reviews
I've made a few positive purchases from FRSport.
The first time there was some delays in shipping due to availability. Communication was good throughout the transaction though. Recently bought a wheel set from them and they came through. Sadly, 30 minutes after I mounted them... A truck ran a light and hit me, damaging a wheel. They heard about it and are giving me options on replacement(s).
I will be dealing with them again.
angrychicken! is offline   Reply With Quote
Old 07-20-2017, 05:19 AM   #278
screamnsr
 
Join Date: Jul 2017
Location: Australia
Age: 33
Posts: 3
Trader Rating: (0)
screamnsr is an unknown quantity at this point
Feedback Score: 0 reviews
http://www.frsport.com/Nissan-62022-...SX_p_8284.html

has any purchased there bars?
screamnsr is offline   Reply With Quote
Old 07-20-2017, 09:17 AM   #279
hatch4life
Leaky Injector
 
hatch4life's Avatar
 
Join Date: Dec 2016
Location: West Chester PA
Age: 22
Posts: 111
Trader Rating: (3)
hatch4life is an unknown quantity at this point
Feedback Score: 3 reviews
I've had both good and bad transactions with them, one time they said they had my product in stock and it would be on the way that day, two weeks later I call them and get put on hold for a half hour to say they don't have it in stock and haven't for months

The good transactions were basically got my parts to me on time
hatch4life is offline   Reply With Quote
Old 07-20-2017, 11:20 AM   #280
Agent S14
Zilvia Member
 
Join Date: Mar 2009
Location: Houston
Age: 31
Posts: 285
Trader Rating: (3)
Agent S14 is an unknown quantity at this point
Feedback Score: 3 reviews
I call everytime. Arnell is my go to guy. super friendly and always down to help.
Agent S14 is offline   Reply With Quote
Old 02-06-2018, 06:31 PM   #281
BoostedLove
Leaky Injector
 
Join Date: Sep 2008
Location: Dallas
Posts: 63
Trader Rating: (1)
BoostedLove is an unknown quantity at this point
Feedback Score: 1 reviews
Purchased a few items from there and received an email stating several of the items weren’t in stock but would be coming in within the next 7 days. Items packed and shipped 3 days later and arrived perfectly package 3 days after shipment.
BoostedLove is offline   Reply With Quote
Old 02-07-2018, 05:50 AM   #282
EnergeticPhenom
Zilvia Member
 
Join Date: Nov 2014
Location: Austin, TX
Age: 32
Posts: 179
Trader Rating: (3)
EnergeticPhenom is making a name for him/her selfEnergeticPhenom is making a name for him/her self
Feedback Score: 3 reviews
I've had experiences on both ends of the spectrum with them. My suggestion is to keep orders separate for back ordered items. Especially, if there isn't a free shipping deal. Items do arrive quick if they have them available, and expect some delays during holiday period.
EnergeticPhenom is offline   Reply With Quote
Reply

Bookmarks


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 07:33 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
vB.Sponsors
Copyright © 1998 - 2015, Zilvia.net™