Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

Go Back   Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum > Marketplace > Reviews Forum > Businesses

Businesses Review your dealings with commercial entities here. Remember: Fair and objective. Flaming, accusations, and complaints are not allowed. Zilvia is not a grievance forum.


Reply
 
Thread Tools Display Modes
Old 04-08-2013, 11:36 AM   #1
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
ASD Motorsports - bad review

So I ordered my 16" pull back hydro with fittings on march 26th. It says when you order they will email you a tracking number. Week and a half later and I did not get it. So I logged back in on their website and it says "in process" I emailed them for the tracking number and got no response. I called twice in the past two days and just got voicemail. I left all my information and still no call back. Ideas on what to do? I was probably going to call my bank and see if they can get my money back
__________________
beems240sx is offline   Reply With Quote
Sponsored Links
Old 04-08-2013, 12:13 PM   #2
cbcm2435
Zilvia Junkie
 
cbcm2435's Avatar
 
Join Date: May 2009
Location: Illinois
Age: 27
Posts: 351
Trader Rating: (0)
cbcm2435 is an unknown quantity at this point
Feedback Score: 0 reviews
Quote:
Originally Posted by beems240sx View Post
So I ordered my 16" pull back hydro with fittings on march 26th. It says when you order they will email you a tracking number. Week and a half later and I did not get it. So I logged back in on their website and it says "in process" I emailed them for the tracking number and got no response. I called twice in the past two days and just got voicemail. I left all my information and still no call back. Ideas on what to do? I was probably going to call my bank and see if they can get my money back
you do realize they are getting ready for round one of FD right? and you also have to wait for it to ship to get a tracking number
cbcm2435 is offline   Reply With Quote
Old 04-08-2013, 12:23 PM   #3
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
Quote:
Originally Posted by cbcm2435 View Post
you do realize they are getting ready for round one of FD right? and you also have to wait for it to ship to get a tracking number
Regardless they are running a buisness. And I'm trying to get ready for MDU rd 1. A little communication is all I ask
__________________
beems240sx is offline   Reply With Quote
Old 04-08-2013, 12:31 PM   #4
AceUp
Zilvia Member
 
AceUp's Avatar
 
Join Date: Mar 2008
Location: Phoenix, AZ
Posts: 235
Trader Rating: (5)
AceUp is an unknown quantity at this point
Feedback Score: 5 reviews
did you take into consideration the last two days were Saturday and Sunday? call them on a weekday!
__________________
www.aceupmotorsports.com
AceUp is offline   Reply With Quote
Old 04-08-2013, 03:09 PM   #5
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
Quote:
Originally Posted by AceUp View Post
did you take into consideration the last two days were Saturday and Sunday? call them on a weekday!
Yes I called on Friday about noon their time. Sure I won't hear back until they get back from FD. In over another week. So that will be about a month it took them to ship me their product with no communication. That's terrible
__________________
beems240sx is offline   Reply With Quote
Old 04-08-2013, 03:32 PM   #6
Chrischeezer
Zilvia FREAK!
 
Join Date: Jul 2005
Location: earth
Age: 34
Posts: 1,407
Trader Rating: (2)
Chrischeezer is a jewel in the roughChrischeezer is a jewel in the roughChrischeezer is a jewel in the roughChrischeezer is a jewel in the roughChrischeezer is a jewel in the roughChrischeezer is a jewel in the roughChrischeezer is a jewel in the rough
Feedback Score: 2 reviews
This doesn't justify its own thread... its been a week, you called 2 times on a WEEKEND...

when you call 4-5 times during normal hours... and no response to multiple e-mails, Then id start getting worried.

I'm using the ASD hydro in my e36 drift car... it kicks ass...
__________________
Chrischeezer is offline   Reply With Quote
Old 04-08-2013, 04:06 PM   #7
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
No it's been two weeks. I never called on a weekend. Every call was during their buisness hours. This does justify bad customer service. Their product is awesome. That's why I bought it full retail which I never pay usually. I'm just upset and want my hydro so I can make the drift even with it.
__________________
beems240sx is offline   Reply With Quote
Old 04-08-2013, 04:55 PM   #8
[email protected]
Nissanaholic!
 
Paul@mastermindna.com's Avatar
 
Join Date: Jan 2012
Location: Santa Fe Springs, CA
Age: 33
Posts: 1,870
Trader Rating: (15)
Paul@mastermindna.com is an unknown quantity at this point
Feedback Score: 15 reviews
When was the last time you emailed them? This can easily happen with any company. Unfortunate that this has happened to you but give the vendor some time to make the situation right.
__________________

BN Sports Japan
Paul@mastermindna.com is offline   Reply With Quote
Old 04-08-2013, 06:44 PM   #9
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
I emailed them Wednesday. Called Friday and called today. I mean don't get me wrong maybe it's all just bad timing. But I really just need my hydro or my money back so I can buy it elsewhere
__________________
beems240sx is offline   Reply With Quote
Old 04-08-2013, 11:12 PM   #10
Pinggg
Zilvia FREAK!
 
Pinggg's Avatar
 
Join Date: Dec 2010
Location: Coconut Creek, Florida
Age: 24
Posts: 1,251
Trader Rating: (19)
Pinggg is an unknown quantity at this point
Feedback Score: 19 reviews
Damn sucks to see this thread when i was about to order one since PBM is out of stock till who knows when..
Pinggg is offline   Reply With Quote
Old 04-12-2013, 11:02 AM   #11
BlewByYou
Zilvia FREAK!
 
BlewByYou's Avatar
 
Join Date: Jan 2011
Location: 37 58 N 23 43 E
Age: 29
Posts: 1,518
Trader Rating: (10)
BlewByYou is an unknown quantity at this point
Feedback Score: 10 reviews
cnc hydro ebrake's are Boss too
BlewByYou is offline   Reply With Quote
Old 04-12-2013, 02:36 PM   #12
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
CNC was my second choice. Still no word from them now that they are at formula d. Great buisness plan. Fun first, customers second
__________________
beems240sx is offline   Reply With Quote
Old 04-12-2013, 02:42 PM   #13
BlewByYou
Zilvia FREAK!
 
BlewByYou's Avatar
 
Join Date: Jan 2011
Location: 37 58 N 23 43 E
Age: 29
Posts: 1,518
Trader Rating: (10)
BlewByYou is an unknown quantity at this point
Feedback Score: 10 reviews
Quote:
Originally Posted by beems240sx View Post
CNC was my second choice. Still no word from them now that they are at formula d. Great buisness plan. Fun first, customers second
That only last so long before you have to close shop
BlewByYou is offline   Reply With Quote
Old 04-18-2013, 04:53 PM   #14
Grenade180sx
Nissanaholic!
 
Join Date: Aug 2007
Location: 909/951
Age: 29
Posts: 2,456
Trader Rating: (1)
Grenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfectionGrenade180sx is close to perfection
Feedback Score: 1 reviews
Send a message via AIM to Grenade180sx
well wouldn't, the cars the build for FD technically be a customer??
Grenade180sx is offline   Reply With Quote
Old 04-18-2013, 06:06 PM   #15
azndummie
Zilvia FREAK!
 
Join Date: Dec 2005
Location: orange county
Posts: 1,362
Trader Rating: (14)
azndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant futureazndummie has a brilliant future
Feedback Score: 14 reviews
Damn that is shitty customer service.

Just because you have FD is no excuse, because everyone deserves a response at the very least...

They may make good products but if you cant keep communication thats a fail.
__________________
azndummie is offline   Reply With Quote
Old 04-18-2013, 11:11 PM   #16
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
Still haven't heard shit. I'm going to call again tomorrow.
__________________
beems240sx is offline   Reply With Quote
Old 04-19-2013, 08:15 AM   #17
driftthis
Zilvia Junkie
 
driftthis's Avatar
 
Join Date: Sep 2006
Location: Virginia Beach
Age: 32
Posts: 460
Trader Rating: (6)
driftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura about
Feedback Score: 6 reviews
Just keep emailing them and sending them messages on facebook. FD is actually a pretty big deal for them and they may have overlooked your email (I'm sure they receive multiple important emails daily) and if they're not in the shop, how are they going to get your call? They have to drive across the country. Just hang tight, or order from another company and cancel your ASD order if time is an issue.

Also, they have this posted: Due to unusually high order volume, orders are taking approx 5 days to ship.
__________________
++LUX Auto Brand ++
http://www.zilvia.net/f/showthread.php?t=162960
driftthis is offline   Reply With Quote
Old 04-19-2013, 12:26 PM   #18
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
I ordered it march 26th. BEFORE they left or had any messages posted on their website. That's why I'm upset. It's been over 3 weeks. I just called today and it goes right to voicemail...
__________________
beems240sx is offline   Reply With Quote
Old 04-19-2013, 06:32 PM   #19
driftthis
Zilvia Junkie
 
driftthis's Avatar
 
Join Date: Sep 2006
Location: Virginia Beach
Age: 32
Posts: 460
Trader Rating: (6)
driftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura aboutdriftthis has a spectacular aura about
Feedback Score: 6 reviews
There is no doubt it's poor business ethics on their end. There are a number of things they could have done to inform customers of their absence, but who knows why they haven't returned your email (at least). And I would be upset if I were in your situation (and I have been with another shop - similar reasoning for the delay). Hopefully they'll compensate for the delay to keep your business. Good luck man.

PS: Update this thread when everything is resolved.
__________________
++LUX Auto Brand ++
http://www.zilvia.net/f/showthread.php?t=162960

Last edited by driftthis; 04-20-2013 at 10:33 AM..
driftthis is offline   Reply With Quote
Old 04-22-2013, 01:09 PM   #20
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
So without calling me of emailing me directly I received an email from ups that they shipped it next day air and ill have it tomorrow. So I'm happy!
__________________
beems240sx is offline   Reply With Quote
Old 04-22-2013, 01:30 PM   #21
[email protected]
Nissanaholic!
 
Paul@mastermindna.com's Avatar
 
Join Date: Jan 2012
Location: Santa Fe Springs, CA
Age: 33
Posts: 1,870
Trader Rating: (15)
Paul@mastermindna.com is an unknown quantity at this point
Feedback Score: 15 reviews
Quote:
Originally Posted by beems240sx View Post
So without calling me of emailing me directly I received an email from ups that they shipped it next day air and ill have it tomorrow. So I'm happy!
There you go! Crisis averted. Obviously your business is important to them otherwise they would have done regular shipping instead of next day. Happy this problem was resolved.
__________________

BN Sports Japan
Paul@mastermindna.com is offline   Reply With Quote
Old 04-22-2013, 01:36 PM   #22
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
Ill update tomorrow when I receive it and make sure everything I ordered is there too
__________________
beems240sx is offline   Reply With Quote
Old 04-23-2013, 01:58 PM   #23
BlewByYou
Zilvia FREAK!
 
BlewByYou's Avatar
 
Join Date: Jan 2011
Location: 37 58 N 23 43 E
Age: 29
Posts: 1,518
Trader Rating: (10)
BlewByYou is an unknown quantity at this point
Feedback Score: 10 reviews
Next day or not, That was Poor business!! ASD e-brake perform nice but if it were to have to be sent back, sounds like itd be a big headache. CNC it is
BlewByYou is offline   Reply With Quote
Old 04-23-2013, 03:46 PM   #24
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
So they sent the hydro in a massive box... Luckily it was undamaged haha

__________________
beems240sx is offline   Reply With Quote
Old 04-27-2013, 07:01 AM   #25
tricky_ab
Post Whore!
 
tricky_ab's Avatar
 
Join Date: Sep 2008
Location: It's dark, and hell is hot!
Posts: 9,283
Trader Rating: (23)
tricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud oftricky_ab has much to be proud of
Feedback Score: 23 reviews
There was some sort of protection for that hydro correct?! Bubble wrapping? pop chips? SOMETHING!?
tricky_ab is online now   Reply With Quote
Old 04-27-2013, 02:27 PM   #26
beems240sx
Zilvia FREAK!
 
beems240sx's Avatar
 
Join Date: Jun 2008
Location: Phoenix
Posts: 1,080
Trader Rating: (10)
beems240sx is an unknown quantity at this point
Feedback Score: 10 reviews
Two wraps of bubble wrap that I used to torment my kitties with... Needless to say I think next time I have bubble wrap they will hide from me
__________________
beems240sx is offline   Reply With Quote
Old 11-13-2017, 03:32 PM   #27
dr_
Zilvia Member
 
Join Date: Oct 2015
Location: SoCal
Posts: 236
Trader Rating: (5)
dr_ is an unknown quantity at this point
Feedback Score: 5 reviews
Not to bump an old thread, but I didnít feel a new thread was justified.

These guys have kept me in limbo for a few weeks. At first, sema was going on so I gave them the benefit of the doubt, but itís been over a week since any contact with them. No shipping info, status update, nothing. The donít answer their phones and will not respond to even one of their distributors. It would have been nice to be at least notified the product was not in stock, and just any communication at all.
dr_ is offline   Reply With Quote
Old 11-14-2017, 08:02 AM   #28
onehundredoctane
Premium Member
 
onehundredoctane's Avatar
 
Join Date: Oct 2006
Location: Greensborough, NC
Posts: 2,683
Trader Rating: (3)
onehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfectiononehundredoctane is close to perfection
Feedback Score: 3 reviews
I'm gonna go out on a limb here and say that unless your name is Vaunghn Gittin JR or Ken Block, then they probably don't care about your business. . .
onehundredoctane is offline   Reply With Quote
Old 11-14-2017, 11:55 AM   #29
jumpman2334
Zilvia Junkie
 
jumpman2334's Avatar
 
Join Date: Jan 2010
Location: aaaaaa
Posts: 337
Trader Rating: (1)
jumpman2334 is an unknown quantity at this point
Feedback Score: 1 reviews
#priorities
jumpman2334 is offline   Reply With Quote
Old 11-14-2017, 03:47 PM   #30
dr_
Zilvia Member
 
Join Date: Oct 2015
Location: SoCal
Posts: 236
Trader Rating: (5)
dr_ is an unknown quantity at this point
Feedback Score: 5 reviews
I'd like to update this as a distributor has relayed that there has been a serious family issue with one of the employees.

I'm going to see if Wilwood will sell me the pedal mount that both ASD and Nameless use. It's just their generic clutch/brake mount. When you buy from either company, the only thing you're really getting is their handle, which is why ASD refuses to sell you a handle without you returning one. The only reason to buy from either is that you won't really save much putting in together yourself, $20-$30 at most.
dr_ is offline   Reply With Quote
Reply

Bookmarks


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 09:25 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
vB.Sponsors
Copyright © 1998 - 2015, Zilvia.netô