Quote:
Originally Posted by Nissan2nr22
Immature
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What you call immature is me being very frank. I'm not here to hold anyone's hand and tell them everything is going to be alright after (if you read my attachments) we attempted to resolve the issue professionally and he resulted to a social media bashing campaign (here and elsewhere) to deter people from doing business with us because he didn't get his way. This isn't McDonalds.
All this situation did was force us to not be so relaxed when dealing with customers and instead tighten up our administrative side so that everyone signs and agrees to everything before anything happens. Problem solved
I'm glad the guy is your friend and you've known him for many years but it doesn't change the facts of what happened. We offered to resolve the issue by giving him a gift card for $100 and returning his car to the condition it was in by also returning the parts to us but he didn't like that offer because he wanted to keep the parts and his car 5 speed and get his money back. It is what it is.
We've had a plethora of happy customers both with car sales and performance work since this issue happened and we've also just hired our 4th performance technician this week.
https://www.youtube.com/watch?v=Rxv7KeciJ1s
https://www.youtube.com/watch?v=JFX2tHnTxzQ
https://www.youtube.com/watch?v=Xk3Ee0BacLo