Quote:
Originally Posted by 5280VertDET
Nah, man. That's just bad customer service, good customer service is taking the $40 off, or issuing store credit AT LEAST. Holding the line on something like this over $40? Yikes.
Besides, it's not like this was weeks later, OP claims it was within a few hours.
I'm guessing things got heated and both sides dug their heels in the ground.
Keep in mind, NL motoring, he can deny the shipment and file a charge back, all of which will cost you more than his $40 coupon ( if he is really feeling like an asshole.)
Pick your battles.
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The instructions posted online for the promo code:
Enter coupon code AVID40 to save an extra $40 off your online purchase of four (4) AVID.1 Wheels. Add to cart & enter code to see final price.
That means that taking advantage of this promotion requires two easy steps...
1. Add four wheels to your cart
2. Enter promo code
If you do these two steps, you can easily take advantage of the promotion. If you skip either one, you won't. This streamlines the ordering and shipping process in a big way. It's what allows to offer the prices we do, stock 10K wheels and ship in a matter of hours instead of days.
Everyday we encounter somebody who feels as though the policies apply to everybody but them. We break the rules when we can, but if we did every time we'd be long gone as a company. Usually, we are able to find a happy resolution, that is always the goal. Sometimes for one reason or another that doesn't happen. It obviously didn't happen here and that is unfortunate because nobody wins.