I am not very knowledgeable about suspension, but I used to take my car to SEARS before I met people. I talked to the shop manager about me going into the shop and she didn't care as long as it didn't lengthen the time of the job (edit- I did have steel toes and safety glasses I just happened to have in the car) I told him what I needed, watched him and told him how to spec it (couldn't touch the car due to their safety crap, let alone be in the shop) til I said okay, and that was that. I don't trust anyone with my car anymore and if I can not escort my vehicle through services I can not perform I take my car elsewhere. Simple as that.
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