Quote:
Originally Posted by steve shadows
If you taking time out of your schedule to provide free support is costing you valuable time or money then you shoud supply a limited number of free support hours to customers and then charge for time afteer that.
There is no unspoken law that says an ECM or Standalone manufacturer has to provide free and unlimited service or that you have to make up this cost by imbedding it in charging extra to customers to access certain capabilties of the software by limiting licenses
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true, but then he would be limiting his time to those who supported his product...he's offering more support to us, his costumers. mind you he's not a huge corporation like other companies, the fact that his work has spread as far as it has is without a doubt impressive...the fact that gives more time to his costumers than other tuners and parts suppliers,and he himself the developer answers the questions being asked is straight up honorable...
see if he were to limit his time, then someone elses argument would be why is he limiting his time...