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Old 04-10-2012, 02:29 PM   #1
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Chase Bays

Ok guys i did not want to put out a bad review of any company, but i just want people to know my situation in hope to better others when they are deciding on a company to do their wiring.

So i am doing a 1jz swap into my s13 and needed a harness done. I chose chase bays because i have seen their work and they make some awesome harnesses. I called them and was told that turn around time on my harness would be 3 to 5 weeks, and i told them that the car is my daily and i am going to pull my motor in the next week and just barrow my moms car until the harness is done.

Well week 5 comes around and i emailed them to get an update and kevin over at CB tells me that it should be done next week due to changing who they get their wire from. Ok it is not the end of the world, that is reasonable and not their fault. I will live.

The following week again same thing. Kevin tells me it will be done anyday now. I was just like ehhh fustrated, i need a car. But what can you do...

Now week 7 was yesterday, i emailed kevin on sunday to confirm that harness will be done this week as i have been told. No response by end of the day monday. I called them in the late afternoon and talked to one of the guys answering the phones and he told me that he needs to talk to chase and kevin and see what is going on and he will call me back. Never got called back yesterday or today...sweet. I still await that call to come.

Once again this thread is not to bash the product that chase bays puts out. Their harnesses are epic. Simpily just want to let everyone to know that if you want a harness from them then you better order 3 months ahead of time.

Mods if this is in the wrong section feel free to move it for me. Thanks.

Last edited by Prove It; 04-10-2012 at 08:13 PM..
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Old 04-10-2012, 02:51 PM   #2
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That really blows dude. Honestly, I can understand when people give you a deadline but sometimes shit happens and they get backed up. But what I can't understand is why can't they keep you updated? It's not hard to pick up a phone, dial a number and say "hey man, don't think we forgot about you, but such and such happened..."

Companies need to tighten up on costumer services because in this economy, there isn't much room for mistakes and bad costumer service. Some random Joe will come across this thread and think wow these dudes blow and run right to Wiring Specialist, who are also really rad.

Hope you get your car running soon dude, i've been keeping up with your build!
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Old 04-10-2012, 02:55 PM   #3
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That really blows dude. Honestly, I can understand when people give you a deadline but sometimes shit happens and they get backed up. But what I can't understand is why can't they keep you updated? It's not hard to pick up a phone, dial a number and say "hey man, don't think we forgot about you, but such and such happened..."

Companies need to tighten up on costumer services because in this economy, there isn't much room for mistakes and bad costumer service. Some random Joe will come across this thread and think wow these dudes blow and run right to Wiring Specialist, who are also really rad.

Hope you get your car running soon dude, i've been keeping up with your build!

Exactly. I know shit happens. I am the most reasonable person ever, just want to know what is going on, expecially when it is 800 bucks. Could not have said it any better though. Thanks man
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Old 04-10-2012, 02:56 PM   #4
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That does suck, however it is a known fact that they take quite a bit of time to finish said product. With that said, they do amazing work and detail takes time unfortunately. Sorry about your luck man, next time post this is the reviews thread down a bunch of links on the forum menu..
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Old 04-10-2012, 03:07 PM   #5
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1st and 2nd posters in this thread like each other naked.

Greg, imma hit up my boys over there and see if i can get the DL..
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Old 04-10-2012, 03:12 PM   #6
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1st and 2nd posters in this thread like each other naked.

Greg, imma hit up my boys over there and see if i can get the DL..
WTF does that have to do with him not recieving his harness douche?
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Old 04-10-2012, 03:13 PM   #7
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I ordered my chase bays VQ swap power steering line set up mar 19th through ken @ enjuku.

Ken couldn't have been more helpful, awesome dude.

I was originally told it would be about a week or so backorder. no problem at all.

mar 28th they told ken that they have the product and it should be shipped out within the week.

i called them directly today because I am tired of waiting, and they STILL do not have the fittings they need. their parts are REALLY expensive for what they are and for that price they SHOULD have everything ready to ship. If everything they have you have to wait a month min for they should be MUCH cheaper.

After this I am not buying another product from them again.
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Old 04-10-2012, 03:19 PM   #8
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WTF does that have to do with him not recieving his harness douche?
really dude? did my post offend you on the internet?

the 1st and 2nd posters are friends of mine and i can talk about them however i like; with or without your input.




aaaaaaaanyways, Greg, i told my buddy to have them contact you asap regarding this matter.
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Old 04-10-2012, 03:21 PM   #9
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I would think considerable discounts would be in the works, but I hear wiring specialties does great work if they dont.
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Old 04-10-2012, 03:24 PM   #10
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Seems like a hit and miss with this company half the time. However I've had a good experience with them. Ordered their PS kit which arrived in a timely manner and had some troubleshooting issues. Called them up and they took care of it right away with some personal advice and sent me a replacement fitting.
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Old 04-10-2012, 03:28 PM   #11
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I ordered my chase bays VQ swap power steering line set up mar 19th through ken @ enjuku.

Ken couldn't have been more helpful, awesome dude.

I was originally told it would be about a week or so backorder. no problem at all.

mar 28th they told ken that they have the product and it should be shipped out within the week.

i called them directly today because I am tired of waiting, and they STILL do not have the fittings they need. their parts are REALLY expensive for what they are and for that price they SHOULD have everything ready to ship. If everything they have you have to wait a month min for they should be MUCH cheaper.

After this I am not buying another product from them again.

Hmmm sucks. So it's not just me...sounds like they need to get their shit together
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Old 04-10-2012, 03:32 PM   #12
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ok, so as soon as i said "my buddy Greg..", they said "Jones? yeah, we're gonna email him right now...", lol. They'll get to you in a few.
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Old 04-10-2012, 03:38 PM   #13
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That really blows dude. Honestly, I can understand when people give you a deadline but sometimes shit happens and they get backed up. But what I can't understand is why can't they keep you updated? It's not hard to pick up a phone, dial a number and say "hey man, don't think we forgot about you, but such and such happened..."
Practice what you preach, Leo.

Hope you get your shit soon Gregory, we need to crash into shit together. Then continue by partying at Peanut.
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Old 04-10-2012, 03:54 PM   #14
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Hey guys this is Chase posting.

I'll try to keep this short and sweet. I promise you we are working day in and day out to get these things done faster. At this point its become a supply issue, where we can't get specific materials fast enough. We're told an ETA and we pass that to you. But it is just an ETA, an estimation. The 1JZ/2JZ harnesses have been a game of catch up since the day they released. We're selling so many of them, which is incredible. Not to mention the 20+ other engine harnesses we make.

I always hate seeing this stuff. I am so passionate about this brand and our products, and our industry. Me and my employees have put everything into this. There's a reason we're the only ones in the world doing what we do. Its tricky, its time consuming, and its art. We're always making changes and investing money to perfect this art.

To the OP, sorry you haven't received a call back. I'm not sure which order is yours because your name isn't attached but I'd like to make sure you're taken care of by the end of the day. So email or PM, or just post in here.

This week we've actually brought on a full time customer service rep. Not sales, not tech, but dedicated customer service. Customer service is hard, you think its easy to pick up the phone and call but when you have hundreds of customers everyday that becomes a big deal to handle. That's been our weak point for years. Our customer service is soon to be the best in the industry. Expect the changes in a couple weeks. Customer service is now one of our amazing detailed products.

Thanks, Chase.
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Old 04-10-2012, 04:03 PM   #15
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Hey guys this is Chase posting.

I'll try to keep this short and sweet. I promise you we are working day in and day out to get these things done faster. At this point its become a supply issue, where we can't get specific materials fast enough. We're told an ETA and we pass that to you. But it is just an ETA, an estimation. The 1JZ/2JZ harnesses have been a game of catch up since the day they released. We're selling so many of them, which is incredible. Not to mention the 20+ other engine harnesses we make.

I always hate seeing this stuff. I am so passionate about this brand and our products, and our industry. Me and my employees have put everything into this. There's a reason we're the only ones in the world doing what we do. Its tricky, its time consuming, and its art. We're always making changes and investing money to perfect this art.

To the OP, sorry you haven't received a call back. I'm not sure which order is yours because your name isn't attached but I'd like to make sure you're taken care of by the end of the day. So email or PM, or just post in here.

This week we've actually brought on a full time customer service rep. Not sales, not tech, but dedicated customer service. Customer service is hard, you think its easy to pick up the phone and call but when you have hundreds of customers everyday that becomes a big deal to handle. That's been our weak point for years. Our customer service is soon to be the best in the industry. Expect the changes in a couple weeks. Customer service is now one of our amazing detailed products.

Thanks, Chase.
That is what i wanted to hear. Like i said i am reasonable, BUT i rather you tell me that the harness could take any where from 3 weeks to 10 weeks rather than 3 to 5 weeks when it is still not done. I will live. I know you guys are working hard and busy with everyone wanting a harness after tax returns. I guess in conclusion sounds like you guys need to hire some more people, and looks that you are doing so but also find a better place to get supplies. Thanks for the response Chase.

Greg Jones

PS. Are you guys Auburn fans? If so that explains everything =p haha jk

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Old 04-10-2012, 04:07 PM   #16
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Originally Posted by Chase Bays View Post
Hey guys this is Chase posting.

I'll try to keep this short and sweet. I promise you we are working day in and day out to get these things done faster. At this point its become a supply issue, where we can't get specific materials fast enough. We're told an ETA and we pass that to you. But it is just an ETA, an estimation. The 1JZ/2JZ harnesses have been a game of catch up since the day they released. We're selling so many of them, which is incredible. Not to mention the 20+ other engine harnesses we make.

I always hate seeing this stuff. I am so passionate about this brand and our products, and our industry. Me and my employees have put everything into this. There's a reason we're the only ones in the world doing what we do. Its tricky, its time consuming, and its art. We're always making changes and investing money to perfect this art.

To the OP, sorry you haven't received a call back. I'm not sure which order is yours because your name isn't attached but I'd like to make sure you're taken care of by the end of the day. So email or PM, or just post in here.

This week we've actually brought on a full time customer service rep. Not sales, not tech, but dedicated customer service. Customer service is hard, you think its easy to pick up the phone and call but when you have hundreds of customers everyday that becomes a big deal to handle. That's been our weak point for years. Our customer service is soon to be the best in the industry. Expect the changes in a couple weeks. Customer service is now one of our amazing detailed products.

Thanks, Chase.
Respect......
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Old 04-10-2012, 04:56 PM   #17
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really dude? did my post offend you on the internet?

the 1st and 2nd posters are friends of mine and i can talk about them however i like; with or without your input.




aaaaaaaanyways, Greg, i told my buddy to have them contact you asap regarding this matter.
Nah It doesn't bother me... Your comment wasn't directed towards me like I had initially thought it was. It's my bad and I apologize for the stab, long day....
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Old 04-10-2012, 05:18 PM   #18
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That is what i wanted to hear. Like i said i am reasonable, BUT i rather you tell me that the harness could take any where from 3 weeks to 10 weeks rather than 3 to 5 weeks when it is still not done. I will live. I know you guys are working hard and busy with everyone wanting a harness after tax returns. I guess in conclusion sounds like you guys need to hire some more people, and looks that you are doing so but also find a better place to get supplies. Thanks for the response Chase.

Greg Jones

PS. Are you guys Auburn fans? If so that explains everything =p haha jk

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Agreed sir.
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Old 04-10-2012, 05:21 PM   #19
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I ordered the pwr steering kit when it first came out and I never received the an fittings and they made me buy them separate.
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Old 04-10-2012, 05:32 PM   #20
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I've had a great experience from Chase Bays before when I was doing my build a while back. Hope all gets resolved and goes well for you soon! Quality stuff from Chase!
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Old 04-10-2012, 06:08 PM   #21
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Check out Rywire.com next time. I met him personally out in Cali and he is very knowledgeable about the wiring game. I heard his customer service is top notch too. I'm probably going to go through him when I do the engine harness in my S15.
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Old 04-10-2012, 06:48 PM   #22
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Well I just order my clutch line (from clutch master to slave cylinder) from Chasebay through Ken @ Enjuku. Looks like a good product and i haven't really seen any other company that makes the whole hard line replacement so I just gave in and it was $68. Hopefully all goes well I just place the order Friday and was told it will be a few extra day since its coming strait from Chasebay.
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Old 04-10-2012, 07:03 PM   #23
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Well I just order my clutch line (from clutch master to slave cylinder) from Chasebay through Ken @ Enjuku. Looks like a good product and i haven't really seen any other company that makes the whole hard line replacement so I just gave in and it was $68. Hopefully all goes well I just place the order Friday and was told it will be a few extra day since its coming strait from Chasebay.
off topic but d00d ISIS and Agency Power both make one.

*would also like to add that on Chase Bays website you claim the turn around time is 2 WEEKS OR LESS...should probably change that...not trying to be a dick, but you are just going to have more upset customers
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Old 04-10-2012, 07:18 PM   #24
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Dear Chase Bays,

Please make us a quick ratio extended travel manual steering rack.
Willing to pay handsomely.

Thank you,
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Old 04-10-2012, 07:33 PM   #25
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That sounds interesting^
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Old 04-10-2012, 07:38 PM   #26
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Quote:
Originally Posted by Chase Bays View Post
Hey guys this is Chase posting.

I'll try to keep this short and sweet. I promise you we are working day in and day out to get these things done faster. At this point its become a supply issue, where we can't get specific materials fast enough. We're told an ETA and we pass that to you. But it is just an ETA, an estimation. The 1JZ/2JZ harnesses have been a game of catch up since the day they released. We're selling so many of them, which is incredible. Not to mention the 20+ other engine harnesses we make.

I always hate seeing this stuff. I am so passionate about this brand and our products, and our industry. Me and my employees have put everything into this. There's a reason we're the only ones in the world doing what we do. Its tricky, its time consuming, and its art. We're always making changes and investing money to perfect this art.

To the OP, sorry you haven't received a call back. I'm not sure which order is yours because your name isn't attached but I'd like to make sure you're taken care of by the end of the day. So email or PM, or just post in here.

This week we've actually brought on a full time customer service rep. Not sales, not tech, but dedicated customer service. Customer service is hard, you think its easy to pick up the phone and call but when you have hundreds of customers everyday that becomes a big deal to handle. That's been our weak point for years. Our customer service is soon to be the best in the industry. Expect the changes in a couple weeks. Customer service is now one of our amazing detailed products.

Thanks, Chase.
I know some things can get "out of your hands" where materials/parts/etc are hard to come by/backorder etc. But why not just say its gonna be ______________ longer instead of oh give it a week, or two weeks top. One thing i've learned from EVERY shop/company in the industry is "Two weeks" are the worst words you want to hear as that turns into a month FAST.

I wish the best of luck with you guy's and i'm not saying this to just you, I do however hope to see GOOD results from this harness once it's on the car.

BTW, with the new "Customer support" guy you hired, i hope he is alot more professional then some of the guy's you allow on your facebook/forum names/etc.
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Old 04-10-2012, 07:43 PM   #27
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off topic but d00d ISIS and Agency Power both make one.

*would also like to add that on Chase Bays website you claim the turn around time is 2 WEEKS OR LESS...should probably change that...not trying to be a dick, but you are just going to have more upset customers
Damn it im so dumb i didn't click the link to check because it said auto to manual conversion line anyways carry on.
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Old 04-11-2012, 09:57 AM   #28
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Originally Posted by Prove It View Post
That is what i wanted to hear. Like i said i am reasonable, BUT i rather you tell me that the harness could take any where from 3 weeks to 10 weeks rather than 3 to 5 weeks when it is still not done. I will live. I know you guys are working hard and busy with everyone wanting a harness after tax returns. I guess in conclusion sounds like you guys need to hire some more people, and looks that you are doing so but also find a better place to get supplies. Thanks for the response Chase.

Greg Jones

PS. Are you guys Auburn fans? If so that explains everything =p haha jk

Roll Tide
I agree with you. However most of our suppliers are the ONLY suppliers for what we use. Its a pretty niche set of products.

I don't personally care for football. But everyone here says Roll Tide a lot. =) You've got an email Greg.

Thanks!
- Chase
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Old 04-11-2012, 01:36 PM   #29
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Just want everyone to know that Chase took care of me and everything got sorted out. Super stoked to drive my new 1jz s13 = )
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Old 04-11-2012, 02:15 PM   #30
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That's good customer service. Glad it all worked out.
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